Return & Refund Policy

At Circle Market, we want you to be confident when purchasing from us. We carefully inspect and grade our refurbished devices before dispatch. If you change your mind or experience an issue with your order, please review our return and refund policy below.

14-Day Right to Cancel

If you purchase from us online, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.

To exercise your right to cancel, you must contact us within 14 days of delivery and clearly inform us that you wish to return your order.

Once you have notified us of your cancellation, you must return the item to us within the following 14 days.

This does not affect your statutory rights.

Return Eligibility

When returning an item because you have changed your mind, please ensure that:

• The device is returned with all accessories, chargers and other items originally supplied.
• Any passwords, PINs, user accounts, activation locks or device-management accounts added by you have been removed.
• Personal data has been backed up and removed from the device before return.
• The device is securely packaged to prevent damage during transit.
• Where reasonably possible, the original packaging should be used.

You may inspect the device as you would reasonably be able to do in a retail store.

If the device has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functionality, and this results in a reduction in its value, we may make an appropriate deduction from the refund to reflect the diminished value.

Condition of Returned Devices

All returned devices are inspected upon arrival.

We understand that our products may be refurbished and may already have cosmetic signs of previous use consistent with the condition or grade advertised at the time of purchase.

However, the customer may be responsible for any reduction in value resulting from damage or excessive handling occurring after delivery.

This may include, where applicable:

• Cracked or damaged screens
• Dents, cracks or structural damage
• Liquid or moisture damage
• Broken ports, hinges, keyboards or connectors
• Missing parts or accessories
• Damage caused by improper handling or attempted repair
• Damage caused by inadequate return packaging
• New excessive scratches, marks or cosmetic damage beyond the condition originally supplied
• BIOS, activation, account or security locks added by the customer

Where such damage or excessive handling has reduced the value of the product, any deduction from the refund will be based on the actual reduction in value.

Return Shipping

For change-of-mind returns, the customer is responsible for arranging and paying the cost of return shipping.

We strongly recommend using a tracked and appropriately insured delivery service and packaging the device securely.

Please do not send an item back without first contacting us and receiving return instructions.

Where an item is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where required by applicable consumer law, Circle Market will be responsible for reasonable return costs.

Faulty or Incorrect Items

If your item is faulty, not as described, not fit for purpose or otherwise does not meet your statutory rights, please contact us as soon as possible.

Your rights in relation to faulty goods are separate from the 14-day change-of-mind cancellation period.

Under the Consumer Rights Act 2015, consumers may have the right to reject qualifying faulty goods within 30 days, or to request a repair or replacement depending on the circumstances.

Nothing in this policy limits or excludes your statutory consumer rights.

Refurbished Device Condition

Please remember that many products sold by Circle Market are refurbished or previously used devices.

The cosmetic condition of a device will therefore depend on the grade stated on the individual product page.

Normal cosmetic wear that was consistent with the advertised grade when the device was supplied is not considered a defect.

Please review the product description and our Grading Guidelines before purchasing for further information about the cosmetic condition you should expect.

Refunds

Once your returned item has been received, we will inspect it and process the return.

Eligible refunds will be made to the original payment method.

For valid cancellations, refunds will be processed in accordance with applicable UK consumer law. We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.

Where applicable, the original standard delivery charge will also be refunded. If you selected a more expensive delivery service, such as express or premium delivery, we are not required to refund the additional amount above our standard delivery charge.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Missing Accessories

Please return all accessories supplied with your order, including chargers, adapters and any other included components.

If an accessory is missing and its absence reduces the value of the returned order, an appropriate deduction may be made from the refund to reflect that reduction in value.

Data & Accounts

Customers are responsible for backing up and removing their personal data before returning a device.

Please also remove all personal accounts, passwords, PINs, activation locks and services such as:

• Microsoft accounts
• Apple ID / Find My
• Google accounts
• BIOS passwords
• Mobile Device Management (MDM) or other device-management profiles

We may be unable to fully process a return until customer-added security or activation locks have been removed.

Circle Market cannot be responsible for personal data left on returned devices.

Return Packaging

Customers are responsible for packaging returned products appropriately.

Laptops, tablets, phones and other electronic devices should be protected with sufficient cushioning and should not be able to move freely inside the shipping box.

Chargers and accessories should be separately secured so that they cannot press against, scratch or damage the device during transit.

Damage occurring during a customer-arranged return because of inadequate packaging may result in a deduction from the refund where that damage has reduced the value of the product.

Order Cancellations

For orders that have not yet been fulfilled or dispatched, cancellation requests may be submitted within the cancellation period shown during checkout.

Our current order settings allow cancellation requests for up to 24 hours while an order remains unfulfilled.

If the order has already been dispatched, it may no longer be possible to cancel the shipment. You can instead exercise your applicable return or cancellation rights after delivery.

How to Start a Return

To request a return, please contact Circle Market with:

• Your full name
• Order number
• The product you wish to return
• The reason for the return
• Photos or other relevant information if the product is damaged or faulty

We will provide the appropriate return instructions.

Please do not return products to us without first requesting a return.

Important

This Return & Refund Policy applies to purchases made directly through the Circle Market online store.

Orders placed through third-party marketplaces may be subject to the return procedures and policies of the relevant marketplace.

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.